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Returns & Refunds Policy

We want you to love your MULSKA products. If for any reason you're not completely satisfied, please see the options below.

90 Night Sleep Guarantee

We stand behind what real mulberry silk can do for your hair.

If you have worn your MULSKA bonnet consistently for up to 90 nights from the date your order is delivered and are not satisfied with the results, simply contact us at support@mulska.co.uk with your order number and we will issue a full refund.

No awkward questions. No hoops to jump through.

This guarantee applies to the first purchase of each eligible MULSKA bonnet style.

For example, if you purchase Bonnet A, your first purchase of Bonnet A is covered by the 90 Night Sleep Guarantee. If you later purchase Bonnet B, your first purchase of Bonnet B is also covered. However, repeat purchases of a bonnet style that you have previously purchased are not eligible for the guarantee.

Sale items are eligible for the 90 Night Sleep Guarantee provided they meet the conditions above.

Standard Returns

If you would like to return an unworn and unused item in its original packaging, you may request a return within 14 days of receiving your order, subject to the conditions below:

• Items must be unworn, unused, and in their original packaging.

• Return requests must be made within 14 days of delivery.

• Gift cards and custom-made products are non-returnable unless faulty.

Return Shipping

Customers are responsible for the cost of return shipping unless the item is faulty or incorrect.

Once your return request has been approved, we will provide the return address and instructions for sending your item back.

We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the funds to appear, depending on your bank or payment provider.

For refunds under the 90 Night Sleep Guarantee, no return of the item is required. Simply contact us with your order number and confirmation that you have worn the bonnet consistently and are not satisfied with the results.

Exchanges

We do not currently offer direct exchanges.

If you would like a different product, please place a new order once your refund has been processed.

How to Start a Return or Guarantee Claim

To begin a return or make a claim under our 90 Night Sleep Guarantee, please contact our customer care team at:

support@mulska.co.uk

Please include your order number and a brief description of your request. We will provide the next steps.

Your Statutory Rights

Nothing in this Returns & Refunds Policy affects your statutory rights under applicable consumer protection laws. If your goods are faulty, damaged, not as described, or otherwise do not conform to your legal rights, you may be entitled to a repair, replacement, refund, price reduction, or other remedy under UK consumer law.

Thank you for choosing MULSKA.

Access your acustomer account here:

https://shopify.com/92385870204/account